Book an Ambulance

TPA,Insurance partners and Corporate partners

TPA,Insurance partners and Corporate partners

As Indian healthcare increasingly moves toward cashless services, Heritage Hospitals has partnered with major health insurance and third-party administrator (TPA) providers to offer cashless hospital services. Our empanelled insurers include Aditya Birla Health Insurance, Bajaj Allianz, Apollo Munich, Medicare, MD India, Tata AIG, United Assistance, among others. This ensures smooth access to cashless healthcare services for patients in Varanasi and beyond.

Insurance TPA Partners

Insurance TPA Partners

At Heritage Hospitals, we aim to simplify your hospital experience. If your insurer or third-party administrator is among our empanelled TPA partners, you can avail of cashless admission without advance payment. Once your policy is verified and pre-authorization for treatment is received, our authorized insurer desk processes the claim. Patients are guided by our insurance claim helpdesk, located at the mediclaim desk near the reception. While our team provides claim status assistance and document support, the responsibility for initiating the third-party administrator process lies with the patient or family. Enhancements to the approved amount are raised as needed within the limits of your health policy coverage.

Corporate Partners

Corporate Partners

We are proud of the long-standing trust placed in us by corporate organisations and public sector undertakings. Our empanelled partners include Indian Railways, NTPC, Hindalco, IOCL, BHEL, IFFCO, ESIC, ECHS, CGHS, Ayushman Bharat, and more. These partnerships enable access to insurance-covered treatment processes, priority admission, and cashless surgery through our empannelled partners in Varanasi. Corporate beneficiaries can seek care without delays, and our hospital coordinates with the employer or government body for all medical claim documentation.

Get in Touch With us

To know if a particular TPA, insurer, or corporate organisation is empanelled with us, please contact our insurance claim helpdesk. Our experienced staff will address your queries in a timely and appropriate manner.

Click to Connect on WhatsApp

FAQ’s

Insurance

To initiate a mediclaim, please submit your insurance policy, photo ID, and doctor's note at the mediclaim desk. The hospital will then send a pre-authorization request to your insurer or TPA (Third Party Administrator). Treatment can begin once the insurer approves.
For assistance, contact the insurance claim helpdesk or the TPA support team at the hospital reception. They handle the full TPA process. Approval usually takes 4 to 6 hours, but this may vary depending on how quickly the insurer responds.

You may proceed with treatment on a cash basis. The hospital will support you in raising a reimbursement claim after discharge.

Initial admission can proceed on a refundable deposit basis while pre-authorization is awaited. Amounts are adjusted once approval is received.

Yes, final bill approval is required. It typically takes 2–4 hours after the discharge summary is generated.

Yes, co-payment clauses or non-payable charges under your policy may require partial payment by the patient.

Yes, post-discharge, these can be collected. However, some original receipts may be retained for insurance records as per TPA norms.

Corporate

Heritage is empanelled with IOCL, NTPC, BHEL, ESIC, CGHS, ECHS, IFFCO, Hindalco, Indian Railways, and Ayushman Bharat among others.

Yes, for planned admissions. Emergency admissions can proceed with intimation, followed by formal documentation.

Yes. Emergency cases are taken up immediately. The referral is to be submitted within 24 hours post-admission. Conditions involving risk to life, severe trauma, cardiac arrest, stroke, or uncontrolled bleeding qualify for emergency cashless admission without prior referral.

Yes, if no referral is available, treatment can be availed at corporate rates on cash payment in emergency cases. However, the referral must be submitted later for reimbursement.