Privacy Policy

Heritage Hospitals Ltd. is committed to respecting the privacy of every person who shares information with us. Your privacy is important to us and we strive to take reasonable care and protection of the information we receive from you, the User. In this regard, we adhere to the various governing laws in India and internationally, including the General Data Protection Regulations 2018 of the European Union

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above mentioned laws, particularly when you use the website of (“Website”) and the web-app by the name of “ Heritage Hospitals” operated by Heritage Hospitals Ltd for any information or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User of the Website / Web-app and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to Heritage Hospitals Ltd.


We collect Your Personal Information directly from You, from third-parties and automatically through the Our Website/ Webapp. This Personal Information, for instance, would relate to the type of device You are using, the time that You have logged on to Our Website/webapp, Your IP address and other Personal Information as listed in Clause 4 below.We keep in mind that the Personal Information shared by You is accessible to You. You can write to Us on the below mentioned email id in Clause 15.1. 


By choosing to access our services through our Website / Webapp and thereafter, by providing Us Your personal information it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy, GDPR and any amendments thereof.
        You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You.


You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at [email protected] requesting the same.    Once You withdraw Your Consent to share the Personal Information collected by Us, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict you from using our Services or the Website.


We may update this Privacy Policy from time to time with or without advance notice.


The kinds of information that We collect about You include but are not limited to the following: 

  • Patient/Caregiver/Doctor/Health Care Professional Name
  • Birth date/age
  • Gender
  • Address (including country and pin/postal code)
  • Phone number/mobile number
  • Email address
  • Physical, physiological and mental health condition, provided by You and/or your Health Care Professional
  • Personal medical records and history
  • Valid financial information at time of purchase of product/service and/or online payment
  • User details as provided at the time of registration or thereafter
  • Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used
  • Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files
  • Any other information that is willingly shared by You (collectively referred to as "Personal Information")


The methods by which we collect your Personal Information include but are not limited to the following: 

  • By filling the patient registration form
  • By providing details to our representative
  • When You fill contact detail forms on our Website / Webapp
  • When You provide Your Personal Information to Us during course of receiving services
  • When You use the features on Our Website/ Webapp


Your Personal Information may be used for various purposes including but not limited to the following:

  • To provide effective Services
  • To operate and improve the Website/ Webapp and/or our Services
  • To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements
  • To send promotional mailings from Us  via SMS, WhatsApp, email 
  • To transfer information about You if we are acquired by or merged with another company
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims


The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access, password protection, encryption etc. to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to Our and Our employees, agents.
          While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.


If You need to update or correct your Personal Information, you may send updates and corrections to us at  [email protected] and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.


You are not allowed to use the services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.


We shall store Your Personal Information at least for a period of three years from the last date of use of the Services or Website/ Webapp or for such period as may be required by law.

Life is Precious, Why Compromise