Terms & Conditions

Terms and Conditions

Welcome to Heritage Hospitals Digital Health Platform. By accessing or using our healthcare booking services and the medical information provided on the platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

2. User Accounts

a. Account Creation: To access healthcare booking services, users are required to create an account. You must provide accurate, current, and complete information during the registration process.

b. Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect any unauthorised access to your account.

3. Healthcare Booking Services

a. Scope of Services: Our platform facilitates the booking of healthcare services provided by [Hospital Name]. The information on the platform regarding medical services is for general informational purposes only.

b. Booking Process: The booking process may involve providing medical history, and other relevant details. By using our booking services, you consent to the collection and use of this information.

c. Accuracy of Information: Users are responsible for providing accurate and up-to-date information during the booking process. [Hospital Name] is not liable for any consequences arising from inaccurate information provided by the user.

d. Appointment Confirmation: Once an appointment is booked, users will receive confirmation via email or SMS / WhatsApp. It is the user's responsibility to ensure the accuracy of contact information provided for communication purposes.

e. Booking Modifications and Cancellations - Please refer to our online services policy for detailed information about refunds, cancellations and modification of bookings and services. 

4. Medical Information

a. Scope of Services: The medical information provided on our website is for general informational purposes only and does not constitute medical advice. Users should not rely on this information as a substitute for professional healthcare advice, diagnosis, or treatment.

b. Accuracy of Content: While we strive to provide accurate and up-to-date medical information, Heritage Hospitals makes no warranties or guarantees regarding the accuracy, completeness, or timeliness of the content. Medical information may be subject to change without notice.

c. Medical Emergencies: In case of a medical emergency, users should contact emergency services immediately. Our Platform and the medical information it contains is not intended for urgent medical situations. For Medical Emergencies / Hospitalisation requirements you may reach out to us at 0542-7181911 for assistance. 

5. Privacy Policy

a. Personal Information & Data usage -  By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.

b. Data Security: Heritage Hospitals is committed to protecting user privacy. The information collected during the account creation and subsequent booking process is stored securely and used in accordance with our Privacy Policy.

c. Third-Party Services: Our website may include links to third-party websites or services. [Hospital Name] is not responsible for the privacy practices or content of these third parties.

d. Transaction History: We may use your transaction history to provide personalized content, recommendations, and marketing offers. Your data will be handled in accordance with our Privacy Policy.

6. User Conduct

a. Compliance: Users must comply with all applicable laws and regulations when using our platform. Any misuse or unauthorized access may result in the termination of your account.

b. Prohibited Activities: Users are prohibited from engaging in activities such as fraud, hacking, or any other illegal or unethical behavior.

7. Limitation of Liability

a. No Warranty: Our platform is provided "as is" without any warranties, either expressed or implied.  

b. Heritage Hospitals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our platform for healthcare booking services or medical information.

8. Termination

We may terminate or suspend your account at our discretion, without prior notice, for any reason, including but not limited to a breach of these Terms and Conditions.

9. Changes to Terms and Conditions

We reserve the right to modify or revise these Terms and Conditions at any time. Your continued use of our platform after such changes will constitute acceptance of the new terms.

Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected] or call us at 0542-7181911. 

Thank you for choosing Heritage Hospitals for your healthcare needs.